Your satisfaction is important to us, and we aim to provide a smooth and transparent returns process.

Return Eligibility
Items must be returned within 14 days of delivery. All returned products must be unworn, unwashed, and in original condition with tags and packaging intact.

Non-Returnable Items
• Made-to-measure and Couture pieces
• Customised orders
• Sale items (unless faulty)

Refund Process
Once your return has been received and inspected, refunds will be issued to the original payment method within 7–10 working days. Shipping costs are non-refundable unless the item is faulty.

Exchanges
Exchanges are subject to availability. If your requested size or item is unavailable, a refund will be processed instead.

Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

Contact for Returns
For all return enquiries, please contact our customer support team with your order number and relevant details.